Answers Without the Runaround

Reach a Real Person About Your Sofobet Casino Account

Pick live chat, e-mail or the Australian phone line and you will reach support at any hour, around the clock, every day.

Start Live Chat Licensed since 2014

Paid today

223,289 A$

8,583 Players online

License ALSI-974880, Anjouan Offshore Finance Authority

Average withdrawal in 26 minutes, up to A$55,000

256-bit TLS encryption, audited by iTech Labs and GLI

Talk to Someone

Sofobet Casino Support, Three Doors

We keep all three open at once, so nobody has to wait for office hours.

Something Broke Just Now

Use live chat for quick fixes like a deposit that did not land or a bonus that refused to open; someone picks up in about two minutes, day or night.

Open Chat

When You Want It in Writing

Send the details to [email protected] when screenshots or a paper trail help; a written reply usually lands within six hours, and the thread stays yours to keep.

Write to Us

You Would Rather Just Talk

Ring +61 2 2418 7727 in AEST when talking beats typing, and expect a person on the call in roughly three minutes; keep your account details nearby.

Call Support

Sofobet Casino Down Under

Australian Contact and Licensing Details

Here is the local number, the clock we run on and who supervises us, all in one place.

How to Reach Us

Australian phone+61 2 2418 7727

Support time zoneAEST

LanguagesEnglish, Japanese, German, Finnish

Support e-mail[email protected]

Who Supervises

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-974880

Where to Get Help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

What Should Already Be Open?

Have these five items nearby before you start, and the first reply usually resolves the issue.

Your registered e-mail address
The last payment reference number
A screenshot of the error message
Photo identification ready for checks
Your account number, not your password

Five Inboxes

You Have a Paper Trail to Send

Use this when your question belongs to a specific team and you would rather not be forwarded twice.

Account

General support[email protected]

Verification and KYC documents[email protected]

Money

Deposits and withdrawals[email protected]

Other Teams

Complaints and disputes[email protected]

Privacy and personal data requests[email protected]

Business and partnerships[email protected]

Seven Quick Facts

Sofobet Casino Reply Speeds and Open Hours

Every figure below comes from the support team, so you know what to expect before you reach out.

Live chat

Live chat hours24/7 support

Chat first reply2 minutes

Time zone used hereAEST

E-mail

E-mail address[email protected]

E-mail reply time6 hours

Phone

Phone number+61 2 2418 7727

Phone waiting time3 minutes

From Hiding The Habit To Getting Real Help

Free and independent organisations help Australians with gambling problems. Their counsellors are separate from Sofobet Casino and the Anjouan Offshore Finance Authority, so a chat with them stays private and outside the casino.

Gambling Help Online. Trained counsellors give free, confidential help online and by phone at any hour.

Lifeline Australia. Crisis supporters answer calls when money worries or losses feel too heavy to carry alone.

BetStop National Self-Exclusion Register. A national register blocks you from gambling with every licensed operator in the country.

Full story

Checking your account

What You Get Answered Here

Worth reading when a question is stuck in your head and you want it settled fast.

accountWhy does verification take 35 hours?+

Documents are checked by hand against the name and address on your account. Expect 35 hours from the moment all three items land, not from when you send the first one. Sending a clear photo identification alongside proof of address and a payment method screenshot keeps it to that window.

accountWhat if I need my play here to stop?+

Ring the Australian number and ask for the account to be closed, or write to [email protected] with the request from your registered email address. Closure is actioned once identity is confirmed. If gambling has become a problem, add yourself to BetStop, the national self-exclusion register, as well.

accountCan I get my personal data copied or removed?+

Write to [email protected] and state whether you want a copy or deletion. Requests are handled against the identity on the account, so expect a check before anything is released. Some records must be kept for licensing reasons, and you will be told which those are.

accountDo I need to take it further than support?+

Start with [email protected] so the matter is logged and traced. If the reply leaves you unsatisfied, ask for it to be escalated in writing. Past that point you can take the dispute to the Anjouan Offshore Finance Authority, which licenses this operation.

accountWhat happens when a casino is licensed in Anjouan?+

Sofobet Casino LLC, company 370699, sits in Bandar Salaam, Mutsamudu, under the Anjouan Offshore Finance Authority. That authority issues the licence, ALSI-974880, and is who you approach if a complaint stalls. The games are checked by iTech Labs and Gaming Laboratories International.

accountWhat if I cannot remember what email I signed up with?+

Give the agent the full name, date of birth and the payment method you used, and skip the password talk entirely. Support never asks for it, and neither should anyone contacting you about the account. A recognised account still needs the reset link sent to your registered address to get back in.

accountCan I write in Japanese or another language?+

Support answers in English, Japanese, German and Finnish, around the clock. Say which one you prefer at the start of a chat or at the top of your email, and it is passed to a suitable agent. The rest of this site, including these pages, is in English.

Know Who Answers

Beyond the Logo, the Licence Holder

These six lines identify the company that holds your account and the authority it answers to.

The company

Legal nameSofobet Casino LLC

Company number370699 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-974880

Written contact

Support e-mail[email protected]

When Support Misses

Take It Higher Without Starting Over

Complaints open with the support team, and there is a clear route beyond it if you still disagree.

A Cleaner Case File

Contact support first and set out what happened, with dates, amounts and any reference numbers. Keep to the facts and mention the outcome you are after.

Note the Ticket Number

Ask for a ticket number and note it down. The reply quotes that number, so later messages land with the person already handling your file.

Who Reviews It Next?

Escalate by writing to the complaints inbox and quoting your ticket number in the subject line. A senior handler picks up the existing thread instead of starting again.

Final Answer, Then Authority

Take an unresolved dispute to the Anjouan Offshore Finance Authority, the regulator named on this page. Include your ticket number and the final written answer from the casino.